template Support

Before submitting a support ticket, please read our Support Policy and all of the FAQ below. You should receive a response within two business days!

Need template support?

TIP: Upload a screenshot of the issue or record a Loom video to explain it. Visuals are really helpful to understand exactly what’s wrong!

  • ■ Built with Squarespace 7.1 using Fluid Engine

    ■ This template requires a Squarespace Business Plan (at minimum)
    Please see here for Squarespace pricing and plan options.

    ■ No coding knowledge is needed!
    If you want to add custom fonts, a minimal amount of coding is required. There is a link included in the tutorials on how to easily do this.

  • ■ Your purchase is for one website license only. If you need the template for more than one website, please purchase a new template for each license.

    ■ All images are sourced from Pexels or Unsplash and are free to use.

  • ■ You have lifetime access to all tutorials that walk you through how to customize the template and any updates that may be made to the tutorials.

    ■ You will receive 30 days of online support after purchase for any troubleshooting related to your template.

    ■ Please note that this template doesn’t come with a comprehensive explanation or guide on any of the coding.

  • Due to the nature of digital products, refunds cannot be issued. Please contact me if you have questions prior to purchase.

FAQs

  • ■ 1 website template
    ■ 1 website license
    ■ Template added as a trial site to your Squarespace account
    ■ Lots of tutorials and guides
    ■ 30 day online template support

  • You should for sure make this template uniquely yours by adding your own brand style, including colors, fonts, and images. The template comes will all the tutorials and guides to make this as easy as possible!

  • This template is built on Squarespace 7.1. If you are still using Squarespace 7.0, you will need to start new with a 7.1 site and can use this template for that. If you are already on 7.1, please contact me to install the template on your current site.

  • Your template purchase does not include a domain or website hosting. When you are ready to launch, you can purchase a Squarespace Business Plan or higher (see pricing and plan options here). Your paid Squarespace account includes website hosting and a domain (free for the first year). If you already have a domain name, you can connect or transfer it to your site.

    Your template does include a 20% discount off your first year annual website hosting plan.

  • One purchase is equal to one website license.

    If you’d like to use the template for multiple projects, you’ll need to purchase a copy of the template for each website.

  • Nope, no coding knowledge is required to use this template. Custom coding has been used in the background to create this unique template, but no coding skills are needed by you!

    Squarespace has a ton of fonts to choose, but if you want to add your own custom fonts, a minimal amount of coding would be required. There is a tutorial on how to easily do this as well.

    Please note that this template doesn’t come with a comprehensive explanation or walkthrough of the codes used. You should always make a backup copy of the code before you add any new code. You will be given a guide on how to back up your new Squarespace website, including backing up your code.

  • Definitely! This template was thoughtfully designed to be as flexible as possible. It is easy to customize and remove or move around sections or add pages as needed. You can save a section to be re-used on any page or easily duplicate a section or page. This is all explained in the video tutorials provided.

  • Yes! I have a service for that! Please contact me for any extra customizations you need. Or if you just need me to help with the whole damn thing, I do template restyle designs as well! Just let me know how I can help!